General Frequently Asked Questions
What results should clients expect?
While outcomes vary by scope and sector, our work typically targets 20–40% performance improvements (cost, productivity, or commercial metrics) by applying focused diagnostics, process redesign, automation and change management.
Which industries and geographies do you serve?
We work with large corporates, multinationals and public institutions across Africa, with special strength in banking & fintech, telecoms & technology, infrastructure & energy, government, and FMCG. Our Phase-1 hubs are Lagos (West Africa) and Nairobi (East Africa), and we deliver projects across the continent.
What is a typical project timeline?
Timelines depend on scope. Typical ranges: a rapid diagnostic (Diagnose) can take 4–6 weeks; co-design (Design) 4–8 weeks; implementation (Deliver) commonly 3–12 months depending on scale; and Drive (sustained monitoring) runs as an ongoing program with bi-annual reviews.
How do you measure and govern success?
We define clear success metrics up front (an Impact Charter), track them via dashboards and scorecards, and run regular reviews. KPIs include client satisfaction, success rate, utilization and financial implications.
How do you handle confidentiality and client data?
We treat client data and IP with strict confidentiality: NDAs are standard, we enforce secure data handling and access controls, and apply governance protocols for analytics work. For outcome-measured engagements we agree on measurement methods and baselines up front to ensure transparency.
How quickly will you respond to an inquiry?
Our team reviews inbound enquiries promptly and routes them to the right specialists. Use the contact form to help us direct your request to the appropriate team.